IT Help Desk Technician

Role Overview

NewAldaya Lifescapes is seeking a reliable, service-oriented IT Help Desk Technician to provide first-level technical support to staff across the organization.

What You Will Do

Troubleshoot and resolve common hardware, software, printer, and connectivity issues, assist with Microsoft 365 applications, and perform basic account tasks.

Why It Might Be a Fit

The ideal candidate enjoys helping others, communicates clearly with nontechnical users, and takes pride in solving problems efficiently and professionally.

Requirements

• Associate’s degree in Information Technology or related field or equivalent experience
• 1–3 years of experience in an IT help desk, technical support, or similar role
• Basic knowledge of Windows operating systems and common office software
• Familiarity with Microsoft 365 environment
• Strong troubleshooting and problem-solving skills
• Ability to explain technical concepts in clear, nontechnical language
• Customer service mindset with patience and professionalism
• Ability to handle confidential/medical information appropriately

Benefits

• Competitive pay
• Benefits