TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. This is an entry-level technical position responsible for supporting and maintaining end user technologies that support the organization.
Requirements
- Provide 2nd level technical support by creating and/or resolving standard and escalated IT support cases.
- Perform operating system, application software and firmware upgrades and patches for all physical and virtual workstation systems.
- Perform equipment inventory management supporting new hire onboarding, offboarding, and device refreshes.
- Execute the vulnerability management process and enforce security hardening policies.
- Provide on-site support for office moves and conferencing needs
- Complies with all policies and standards
- Own zero‐touch provisioning and imaging workflows (e.g., Autopilot for Windows, ADE/DEP for macOS), including asset tagging, inventory accuracy, and deprovisioning.
- Configuration Management & Packaging: Build/maintain endpoint configuration baselines and Win32/macOS packages; manage application updates and remediation scripts using Intune and/or SCCM; leverage Jamf for macOS where applicable.
- Patching & Compliance: Manage OS and application patching cadence (WSUS/Intune/SCCM/Jamf), track SLAs, and publish weekly compliance metrics; drive vulnerability remediation in partnership with Security.
- Security Hardening: Enforce full‐disk encryption (BitLocker/FileVault), device health checks, local firewall rules, application control (AppLocker/Defender), and Conditional Access posture; support EDR agent health (e.g., CrowdStrike).
- Identity & Access : Support Azure AD join/Entra ID, SSO integrations, and device compliance policies; troubleshoot device registration and Conditional Access outcomes.
- Governance & Documentation : Keep SOPs, standards, and technical docs current; contribute to audit artifacts for controls (SOX/ISO) and to change records (CAB)
Benefits
- Paid time off
- Health insurance
- Retirement plans
- Workers' compensation insurance
