Medical Receptionist II Family Practice North

The Medical Receptionist II is responsible for supporting office operations and providing efficient, cost-effective, quality patient care. Responsibilities include phone support, scanning and faxing documentation, and maintaining confidentiality.

Requirements

• Promote a healthy work environment
• Work collaboratively with CNY Family Group
• Review CCDs for CNY Family Group and route to appropriate team members
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• General Performance Criteria
• Maintains confidentiality related to patients, family and employees and information specific to service area
• Answers the telephone and routes calls to proper person
• Uses appropriate diction and grammar in conversations
• Employs professional manners and tact in all dealings
• Obtains necessary information while remaining courteous
• Customer service orientated
• Adheres to hospital confidentiality statement
• Receives and distributes messages, packages and supplies to the appropriate person or place
• Maintains a safe and secure environment
• Displays competency related to performing job skills
• Participates in orientation and continuing education
• Maintains knowledge and skills related to specific areas of expertise
• Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies
• A solid understanding of service-related terminology
• Good communication skills both oral and written as well as good interpersonal skills required
• Customer service orientated

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance