Integrations Manager

Navan is seeking an Integrations Manager to scale their integrations and ensure customers realize full platform value. This role involves becoming a subject matter expert in their integration ecosystem, working directly with internal teams, and advocating for seamless integrations. Collaboration with Account Managers, Product, Engineering, and Sales is crucial for success.

Requirements

• Apply technical and troubleshooting skills to customer engagements.
• Own setup steps for successful and timely integrations.
• Investigate integration issues using logs and explain root causes.
• Partner with Account Managers and Product/Engineering to resolve issues.
• Write and edit technical documentation for self-service, HRIS, SSO, reporting APIs, and Calendar integrations.
• Lead internal office hours and training sessions to upskill Account Managers.
• Champion the self-service vision and identify common customer pain points.
• Stay current with ERP platforms and integration best practices.

Benefits

• Competitive salary
• Professional development opportunities
• Collaborative work environment