Principal Application Support Engineer (Viator)

Viator, a Tripadvisor company, is seeking an experienced Principal Application Support Engineer to lead the evolution of application support in a dynamic travel technology company.

Requirements

• Troubleshoot and resolve high-impact, complex application issues
• Lead incident response for critical system problems
• Guide the team in adoption and optimization of AI-driven diagnostics
• Mentor support engineers
• Create, review, and manage technical documentation and support tools
• Take ownership of complex escalations
• Influence product strategy

Benefits

• Competitive compensation packages
• Flexible schedule
• Donation matching
• Tuition assistance
• Lifestyle benefit
• Travel perks
• Employee assistance program
• Health benefits