Customer Service II

Customer Service II answering questions concerning animals, providing friendly and reliable information and assistance to customers, and performing administrative tasks.

Requirements

• Provide friendly, relevant, encouraging and reliable information and assistance customers.
• Educate and assist customers via phone, and email.
• Orient customers to client program policies and procedures, Online features and expected group norms.
• Respond via email to customers’ questions about current resources and other program logistics.
• Receive documents and enter data for applications and to update various electronic files with new customer information.
• Coordinate and maintain automated record-keeping systems for participants.
• Enter new data into Online system, ensuring complete and accurate data records.
• Communicate with new groups in formation
• Gather data and prepare documents for monthly reports.
• Assist co-workers as assigned; perform other duties as assigned.