CRM Operations Manager
Triskel ConsultingValencia, Valencian Community, Spain
Posted December 11, 2025
Full Time
About the Company
Triskel Consulting is a leading EMEA recruitment and HR solutions partner that delivers end‑to‑end talent acquisition, RPO, payroll, and training services across Europe, the Middle East, and Africa. With over 15 years of experience, the firm specializes in executive search and talent placement for high‑growth sectors such as IT/Tech, Fintech, Pharma/Life Sciences, and iGaming, while also offering comprehensive HR advisory and payroll outsourcing. Triskel differentiates itself through a client‑centric approach rooted in communication, honesty, and a dedication to people, partnering with top training experts and global payroll providers to ensure efficient, scalable solutions. The company’s forward‑thinking culture is further reflected in its willingness to accept cryptocurrency payments, underscoring its commitment to innovation and flexibility for clients.
Job Description
Our client is a digital services provider operating within the iGaming field. We are looking for a sharp, tech-savvy CRM Operations Manager who thrives at the intersection of data, automation, and customer experience.
Requirements
- Execute and optimize lifecycle journeys, automated flows, and one-off campaigns across email, SMS, and push
- Monitor Kafka event data using Coralogix to identify and resolve data flow issues before they impact campaigns
- Build, refine, and maintain dynamic customer segments to supercharge personalization
- Collaborate with CRM, Product, and Data teams to ensure a seamless and scalable CRM infrastructure
- Own QA, platform testing, and campaign error monitoring to ensure flawless execution
- Support promotions and bonus setups, applying pre-defined rules (e.g., deposit value, expiry windows, wagering criteria)
- Perform regular campaign audits to ensure high deliverability, relevance, and performance
- Organize and maintain snippet/template libraries to enable quick scaling
- Troubleshoot journey hiccups or promo errors with support from senior team members
- Contribute to performance reporting, engagement insights, and testing results that guide strategy
Benefits
- Competitive salary + performance-based incentives
- Career growth opportunities in a data-driven, results-oriented environment