Customer Care Coordinator

The Customer Care Coordinator receives inbound and makes outbound calls to resolve customer concerns in a timely and professional manner. Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.

Requirements

• High school diploma/GED required. Associate’s degree preferred.
• 2-3 years of customer service experience required
• Experience resolving escalated customer service issues required
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Ability to speak, read and write fluently in English

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)