Customer Care Coordinator

TruGreen is committed to providing personalized attention for our associates and strives to make TruGreen an employer of choice. The Customer Care Coordinator will receive and make calls to resolve customer concerns in a timely and professional manner, coordinating and resolving customer follow-up requests and providing and maintaining the highest level of customer service.

Requirements

• Receives inbound and makes outbound calls to resolve customer concerns
• Coordinates and resolves customer follow-up requests
• Prioritizes open, overdue and/or critical customer concerns and escalates to management as needed
• Reviews and responds to customer feedback
• Makes contact with cancel request customers to retain business
• May complete special projects to support branch operations and efficiency

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)