Customer Care Coordinator

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals.

Requirements

• Receives inbound and makes outbound calls to resolve customer concerns in a timely and professional manner.
• Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service.
• Prioritizes open, overdue and/or critical CFRs or customer concerns and escalates to management as needed.
• Reviews and responds to customer feedback collected through external sources.
• Makes contact with cancel request customers to retain business.
• Enters and maintains customer data into customer database accurately and timely.
• Researches customer database for account and service history and information to resolve customer concerns.
• Follows standard policies, procedures and scripting when interacting with and resolving customer concerns to ensure quality outcomes.
• May assess customer needs for additional services and up-sell as appropriate.

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)
• Other programs and perks