Trulieve is seeking a Dispensary Associate to guide customers on their journey into cannabis by educating them on the benefits and potential side effects. The role requires providing exceptional customer service, empathy, and compassion to patients, while facilitating a customer's purchase per State regulations.
Requirements
- Provide exceptional customer service to customers, guests, and coworkers.
- Provide empathy and compassion to patients.
- Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
- Assist Managers and Shift Supervisors with returns in accordance with company policy.
- Prepare and process patient orders in a timely and efficient manner.
- Follow Trulieve Policies and Procedures.
- Work directly with the leader on duty to enhance the customer experience.
- Assist customers with any product or device issues.
- Work with leadership and management to find solutions to customer issues.
- Document customer issues and concerns on the customer's profile.
- Maintain a clean and well-stocked workstation throughout the shift.
- Any other task(s) as assigned by Management.
Benefits
- Comprehensive benefits package
- Paid time off