Enterprise Customer Success Manager - Benelux
TrustpilotAmsterdam, North Holland, Netherlands
Posted February 27, 2026
Full Time
About the Company
Trustpilot is a global company that helps consumers and businesses build trust through reviews.
Job Description
We're seeking an Enterprise Customer Success Manager for our Benelux market. As a key member of our team, you will be responsible for driving high-impact adoption and securing long-term retention for our highest-tier accounts. You will lead high-stakes alignment and executive onboarding, translate technical usage data into compelling ROI narratives, and own customer health to achieve high Gross Renewal Rate (GRR).
Requirements
- Fluent in Dutch/Flemish and proficient in English
- Strong experience in Customer Success or Account Management in a SaaS or technology environment
- Good understanding of the digital advertising/search marketing industry – preferred
- Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention
- Advanced proficiency in data interpretation
Benefits
- Competitive base salary + Holiday allowance
- Lucrative commission structure, company bonus and benefits
- On-going career development, training and one-to-one coaching via our in-house enablement team
- 25 days annual leave
- Hybrid working model 3 days on site and the rest working from home
- Commuter / Work from home allowance
- 2 volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Full access to apps such as Headspace & Blinkist
- A friendly, fun and local office in the heart of Amsterdam while working within an international culture and social working environment
