Senior Customer Success Manager - Denmark
TrustpilotCopenhagen, Capital Region of Denmark, Denmark
Posted May 22, 2026
Full Time
About the Company
Trustpilot is a global company that helps consumers and businesses build trust through reviews. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust.
Job Description
As a Senior Customer Success Manager at Trustpilot, you will be the value owner and trusted advisor for your portfolio of customers within the Danish market, ensuring they achieve success with Trustpilot and realize ongoing value. You will lead high-stakes post-sale alignment for key accounts, proactively translate technical usage data into compelling ROI narratives, and own the holistic health and Gross Renewal Rate (GRR) of your portfolio.
Requirements
- Fluent in Danish and proficient in English
- Strong experience in Customer Success or Account Management in a SaaS or technology environment
- Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention
Benefits
- Flexible working options
- Competitive compensation package + bonus
- 25 days holiday per year
- Paid volunteering days
- Hybrid working model
- Rich learning and development opportunities
- Comprehensive health package
- Paid parental leave
- Employee discounts to restaurants and shops