Customer Solutions Specialist 2nd shift

We are seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists. The team takes in-bound calls from members in need of roadside assistance and provides customer care and follow up. We provide opportunities for career advancement with proven skills.

Requirements

• Maintains a positive attitude and ability to work well with others
• Exhibits excellent communication skills professional, articulate voice; ability to listen and communicate effectively
• Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Holds a minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
• Possesses emotional resilience and the ability to handle upset members in a calm, professional manner
• Consistently meet company standards and specified goals as assigned by management on a regular basis

Benefits

• Paid training no experience required!
• Performance-based incentives
• Flexible work schedules and opportunities to earn work from home days
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans