Customer Onboarding Executive (German Speaker)

Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights.

Requirements

• Guiding new customers through the onboarding journey, from initial setup and configuration to successful product adoption.
• Delivering engaging training sessions and product demonstrations tailored to each customer’s needs and goals.
• Acting as the main point of contact during onboarding, ensuring a smooth handover to the Customer Success or Account Management team post-launch.
• Collaborating with internal teams (Product, Support, and Sales) to resolve issues, answer questions, and ensure a seamless customer experience.
• Translating Knowledge base guides in German
• Continuously improving onboarding processes by gathering feedback, identifying pain points, and suggesting workflow or content enhancements.

Benefits

• Competitive salary
• Vitality private health insurance
• Hybrid role; Mon-Wed in the office / Thurs-Fri remote working
• Weekly team lunch
• Quarterly team parties and annual office bake off
• 26 days annual leave plus bank holidays