Technical Operations Manager
TTEC DigitalAustin, Texas, United States
Posted May 18, 2026
90000 - 105000 USD
Full Time
About the Company
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
Job Description
TTEC Digital is seeking a Technical Operations Manager to join the Managed Services practice. The role will be responsible for managing the platform, operational relationships, and operations-related services for contact center managed operations clients.
Requirements
- 2-4+ years of Technical Operations Management experience, ideally within contact center environments supporting cloud or on-premises technologies
- Proven client management capabilities, including relationship building, expectation setting, and issue resolution
- Hands-on experience delivering or managing Contact Center technologies, such as Voice and data network operations, Computer Telephony Integration (CTI), ACD and IVR platforms, CRM systems and related integrations
Benefits
- Medical, dental, vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
