The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, coordinating instructors, tracking student progress, and providing quality customer service.
Requirements
- Time management, planning, and prioritization
- Ability to organize and manage multiple responsibilities successfully
- Exhibits professional and approachable demeanor
- Ability to prioritize and focus on key objectives, which may change from month to month
- Effective communications both in virtual environments
- Proficient in using all communication media including in person, phone, and video
- Ability to build engagement and trust in virtual relationships, whether with customers or with team members
- Works Well With Others
- Learning agility – able to adapt to changes in work environment by changing behaviors as required
- Able to acquire new skills as required
- Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
- Ability to manage remote teachers
- Ability to work independently
- High tolerance for ambiguity
Benefits