Technical Support Engineer 2
TwilioColombia
Posted May 19, 2026
Full Time
About the Company
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide.
Job Description
Join Twilio as a Technical Support Engineer 2 and support customers' use of the Twilio platform, providing exceptional customer experiences and developing knowledge on multiple specialty areas.
Requirements
- 2+ years of Technical Support Experience or similar relevant experience
- Full-Stack Javascript Knowledge and relevant support experience with an ability to troubleshoot both server-side and client-side code
- Good understanding of Object-Oriented Programming (OOP) concepts
- Good understanding of APIs, HTTP Protocol, and RESTful services
- Basic Understanding of SQL and Writing Queries
- Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- Experience troubleshooting SIP, VoIP, and IP telephony issues.
- High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
- Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.
- Excellent written and verbal communication skills.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program