Customer Care Representative

Customer Care Representative to provide customer service and promote products and services to business and residential customers.

Requirements

• Providing professional, customer-focused support to business and residential customers
• Promoting broadband, voice, mobile, security, and video services to customers
• Assisting customers with billing inquiries, new service requests, service plan changes, disconnects, and account upgrades
• Receiving and processing customer payments
• Maintaining customer records, service agreements, and required documentation
• Working collaboratively with internal teams to ensure exceptional customer experience
• Promoting Twin Lakes products and services when working at community events

Benefits

• Matching 401k
• Medical and Dental Insurance
• Paid Time Off
• Paid Holidays
• Disability Insurance