Director of Operations

The Director of Operations will review and manage balanced scorecard and Key Performance Indicators, develop long-term plans to enhance performance, and lead cross-functional teams. Must have a healthcare background and experience in contact center leadership.

Requirements

• Reviews and manages balanced scorecard and Key Performance Indicators
• Develops long term plan to enhance performance of programs
• Effectively manages in a fast paced call center environment
• Leads cross-functional activities and communication
• Participates in cross-functional teams
• Uses a systematic approach to identifying improvement opportunities
• Responsible for the leading, providing professional development, and evaluating direct reports
• Provides client with contact center consulting services
• Prepare, deliver, and facilitate both client and internal business presentations and meetings

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance