Mandarin Trainer for Customer Service

Mandarin Trainer for Customer Service. Responsible for designing and conducting training programs for new employees. Location: Penang, Malaysia.

Requirements

• Degree in discipline or equivalent diploma
• 3 years customer service experience with minimum 1 year training experience
• Fast learner and independent
• Minimum bi-lingual proficiency
• Language proficiency in English and Mandarin is mandatory
• Customer Service knowledge and/or experience is strongly preferred
• Proven experience as corporate trainer in the customer service industry is a plus
• Understanding of effective teaching methodologies and tools
• Willingness to keep abreast of new techniques in corporate training
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset
• Affluent communication, presentation, and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical and decision-making abilities