Service Desk Engineer (L1) - Mandarin - N

We are looking for Service Desk Engineer (L1) - Mandarin with 3 to 5 years of experience to provide technical assistance and support related to computer systems, hardware, or software.

Requirements

• Provide technical assistance and support related to computer systems, hardware, or software
• Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions
• Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
• Be customer-oriented and patient to deal with difficult customers
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions from customers to the appropriate internal team