Customer Care Specialist English & German/French (Poland remote)

Join Tylko, where design meets technology. We're redefining how we design, shop for, and experience furniture. We're looking for team-oriented individuals who are passionate about supporting customers and feel energized in a fast-paced setting.

Requirements

• Fluent in English (C1), Polish (C1), and either German (C1) or French (C1).
• Previous experience in customer care, preferably in 2nd level support, with proven ability to handle complex issues, including complaints and escalations.
• Excellent oral and written communication skills
• Customer-first approach to complex problem-solving
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively
• Friendliness, patience, and teamwork skills with the ability to work well with diverse people
• Availability to work shifts (8 am to 8 pm) CET
• Availability to work from our Warsaw office at least once every three months, and additionally when required for key projects or important training.

Benefits

• One bonus day off every month (in addition to regular days off)
• Comprehensive healthcare
• Multisport card
• A generous discount on all Tylko products
• A dog-friendly office!