Technical Product Support Specialist II (Crewed Aviation)
uAvionix CorporationMontana, United States
Posted January 23, 2026
65000 - 75000 USD
Full Time
About the Company
uAvionix Corporation is a leader in communications, navigation, and surveillance (CNS) solutions for both unmanned and manned aircraft. The company specializes in developing low SWaP avionics and offers comprehensive safety solutions including collision avoidance, remote identification, and ADS-B technologies. uAvionix is dedicated to advancing aviation safety through innovative technology and miniaturized hardware.
Job Description
The Technical Product Support Specialist is a key role in providing exceptional customer support and technical expertise to customers in the crewed aviation industry.
Requirements
- Become an expert in uAvionix products and services.
- Follow uAvionix support processes and standards.
- Answer tickets and phone calls daily.
- Train and guide customers and resellers through troubleshooting tasks.
- Create videos, tutorials, and other materials to solve customer issues.
- Attend trade shows and provide training in person.
- Submit return authorization when product needs to be returned.
- Test products that are returned and report failure trends.
- Act as a liaison between the customer and other members of uAvionix as needed.
- Give recommendations to changes to manuals and pass on customer input.
- Occasionally provide support outside normal working hours as needed.
Benefits
- Incentive Bonus
