Critical Issues Specialist

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences. We're looking for a Critical Issues Specialist to support our mission in managing crucial topics, identify areas of opportunity to improve player experience, and reduce internal team exposure to fraud and risk.

Requirements

• Provide exceptional quality and outcomes in an increasingly complex regulatory environment.
• Detect and drive improvements by identifying patterns and behaviours across our support ecosystem and beyond.
• Provide subject matter expertise for internal teams managing linked contact types
• Prioritise and deliver against external deadlines and priorities.
• Collaborate with the wider organisation on fraud and bad demand reduction initiatives.
• Support our incident management, problem management and event management teams in understanding identified risks that could impact their functions.
• Ability to manage complex workload
• Ability to communicate outcomes and insights to executives and senior stakeholders.
• A working understanding of the regulatory landscape that impacts our industry
• Familiarity with ITIL4 practices and service management principles (desirable but not essential)
• Excellent stakeholder communication and relationship-building skills.
• Strong organisation, delivery planning, and prioritisation skills
• High level collaboration experience
• Passion for games, players, and community-focused service delivery.

Benefits

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 25 days of holiday