Physician Services Specialist, Ears, Nose, Throat, ENT, Full Time, First Shift

The Physician Services Specialist will serve as an ambassador of care for patients, support clinics and providers, and assist in departmental workflows, processes, and procedures.

Requirements

• Answers telephone and directs to correct person if needed
• Manages Outlook Calendar for providers
• Manages office incoming mail
• Validates registration information with patients and verifies all third-party payors
• Gives clear instructions to patients/family regarding treatment, diagnostic, procedural or surgical plan
• Monitors and coordinates timely follow up for planned diagnostic procedure
• Performs in-basket management tasks
• Coordinates completion of FMLA, Disability, BWC forms
• Schedules and coordinates patient services, surgeries, tests, and other procedures
• Coordinates pre-procedural testing, diagnostic studies, medications, and other services
• Reviews and coordinates case changes
• Liaisons between staff and procedural areas for scheduling needs
• Completes complex coordination with co-surgeons
• Completes case request and referral order entry
• Performs audits on patient records/registration for insurance billing and compliance
• Reviews office notes to ensure all required items are noted for authorization request
• Obtains CPT codes for all surgical and procedural cases and submits for authorization