Customer Experience Advocate I
UGI CorporationRocklin, California, United States
Posted April 15, 2026
Full Time
About the Company
UGI Energy Services, a subsidiary of UGI Corporation, is a leading supplier and marketer of natural gas, electricity, and liquid fuels to over 40,000 customers across the Mid-Atlantic and Northeastern US. With 135 years of experience and a strong infrastructure, UGIES offers customized energy solutions tailored to meet the unique needs of commercial, industrial, institutional, and government clients. The company's focus on cost-effective energy options, fixed and indexed pricing plans, and ownership of key electric generation and midstream assets positions it as a reliable and innovative player in the dynamic energy market.
Job Description
The Customer Experience Advocate I interacts directly with potential, new and existing customers to provide a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for the company.
Requirements
- Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.
- Strong and clear communication skills with an ability to use positive language and listen attentively.
- Remains calm under pressure and works collaboratively with customers and internal team members to address and serve the customer's needs.
Benefits
- Medical, dental, vision, flexible spending and health savings accounts
- Retirement savings plans like 401(k)
- Paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage