Technical Support Technician III
UKGPune, Maharashtra, India
Posted April 7, 2026
Full Time
About the Company
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world.
Job Description
UKG is seeking a Technical Support Technician III to join their high-volume team dedicated to delivering accurate resolutions and exceptional customer service. As a Technical Support Technician, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical, and customer service skills. With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world.
Requirements
- Utilize your problem-solving skills to resolve complex customer queries.
- Provide exceptional support by adhering to processes and using established best practices to achieve key performance indicators and meet agreed-upon Service Level Agreements (SLAs)
- Ensure timely, accurate, and complete documentation of issues in UKG’s case tracking system
Benefits
- Wellness programs
- Tuition reimbursement
- U Choose — a customizable expense reimbursement program