Senior Guest Relations
UkioBarcelona, Catalonia, Spain
Posted February 11, 2026
Full Time
About the Company
Ukio is a startup that provides fully furnished and artfully designed apartments for stays starting at one month.
Job Description
Ukio is a startup that provides fully furnished and artfully designed apartments for stays starting at one month. They're looking for a Senior Guest Relations professional to own the guest experience and operational performance of a defined portfolio of Ukio apartments.
Requirements
- 3-5 years of experience in hospitality, operations management, property management, or customer-facing roles.
- Analytical mindset with the ability to solve problems using data.
- Proven ownership of KPIs and cross-team collaboration.
- Excellent communication skills in English and Spanish.
- Experience with CRM or case management tools (e.g., Zendesk, HubSpot, Salesforce).
Benefits
- Private Health Insurance with ALAN
- Flexible retribution with Payflow
- UKIO Anniversary gift
- Team buildings and office events
- Transportation card
- Fruit, nutrition bars, bottomless coffee/tea, and popcorn
- No dress code
- International working environment with many different nationalities
- Diversity and inclusion