Customer Service Team Lead - Bilingual

As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Requirements

• Coach and develop Bilingual Customer Service Representatives
• Review phone, email and other customer interactions
• Provide feedback to management
• Facilitate team meetings and one-on-one sessions
• Handle escalated customer issues

Benefits

• Complete health insurance coverage
• 401(k) with 6% employer match
• Multiple bonus programs
• Paid holidays
• Paid time off
• Tuition Assistance Program