App Support Specialist II (Online Banking)

The App Support Specialist II (Online Banking) role provides technical application support for online banking applications, troubleshooting and triaging problems, and implementing process improvements. The role is hybrid (on-site Monday through Thursday and remote on Fridays) located in Kansas City, MO or Dubuque, IA.

Requirements

• At least 5 years of experience in a technical role supporting financial applications
• Knowledge and experience troubleshooting production issues that span multiple systems
• Knowledge and/or experience with Splunk
• Experience supporting Q2 (vendor) applications or similar online banking systems
• Ability to field incoming incident tickets to identify and resolve application issues within a high-pressure environment
• A proactive focus utilizing the available system monitoring tools
• A logical thinking mindset with strong analytical skills and experience performing and coordinating Root Cause Analysis and trend analysis
• An inquisitive approach and successfully demonstrated the ability to conduct research independently to find a solution without being prompted

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits