Commercial Manager Retail - Pharmasource and Ostomysource

The Commercial Manager Retail role involves managing the Pharmasource and OstomySource retail sales and customer service function, driving revenue growth, and delivering an excellent customer experience. The role requires strong commercial acumen, excellent people leadership skills, and customer-focused mindset.

Requirements

• Develop and execute retail sales strategies to achieve revenue and margin targets.
• Expand market share among independent and group pharmacies.
• Lead the customer service function to deliver high quality service across all retail channels.
• Work closely with Supply Chain, Marketing, Finance, Quality, IT, Procurement, and Operations to deliver a cohesive commercial and customer experience.
• Monitor stock levels, supplier performance, and demand trends, providing commercial insights to support purchasing decisions and mitigate supply risks.
• Deliver regular performance reports on sales, service metrics, and market trends.