Service Delivery Director

Service Delivery Director is a critical role responsible for ensuring the successful delivery of Technology related components, including handover between project team to operations team, designing, establishing, and maturing a global service delivery function.

Requirements

• Bachelor's degree in computer science, IT, computer engineering, or a related field
• 10+ years of proven experience in service delivery management, with a focus on large-scale ERP implementations
• Strong understanding of SAP transport management, release cycles, and landscape strategies
• Strong understanding of Service Now and service management platforms
• Expertise in designing and implementing service delivery frameworks, including best practices, methodologies, and processes
• Experience in defining and managing quality gates and Path to Live processes
• Proficiency in change and release management frameworks, such as ITIL
• Ability to work across multi-tier environments and manage complex dependencies
• Experience with automation tools for release and deployment management
• Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines
• Working knowledge of a range of technologies, including S4, SAP Rise, and Azure
• Strong stakeholder engagement and communication skills
• Proven track record of driving continuous improvement and innovation within service delivery functions
• Ability to analyse performance metrics and generate actionable insights

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance