ServiceNow Administrator
Uniphar GroupDublin, Ireland
Posted April 7, 2026
Full Time
About the Company
Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world.
Job Description
Administer and configure core ITSM modules, manage user roles, maintain platform performance, support the implementation of workflows, and develop reports and dashboards to support business operations and KPIs.
Requirements
- Administer and configure core ITSM modules
- Manage user roles, groups, and access controls
- Maintain platform performance, troubleshoot issues, and apply patches/upgrades
- Support the implementation of workflows, business rules, UI policies, and catalog items
- Assist in CMDB population and maintenance
- Develop and maintain reports, dashboards, and scheduled data exports
- Collaborate with the Architect and consultancy partner on platform enhancements
- Document configurations, processes, and procedures
- Provide end-user support and training as needed
- Monitor platform health and usage metrics
