Client Experience Manager - RCM

Client Experience Manager for UnisLink, responsible for ensuring a positive and successful client experience that supports UnisLink’s vision to be the trusted partner of choice. Develop long-term client relationships, manage client performance, and communicate performance, trends, and best practices.

Requirements

• Serve as the primary owner of the client relationship and facilitator of high-level contacts and decision-making.
• Manage the overall performance and financial health for a portfolio of assigned accounts.
• Develop a deep understanding of the client’s practice and communicate performance, trends, and best practices.
• Continuously assess client experience and satisfaction, identify opportunities for improvement and work with appropriate resources to implement change.
• Act as a subject matter expert for UnisLink Operations, assist clients in becoming expert users of UnisLink’s client facing technology, and coordinate and manage workflows that require client review and approval.
• Participate in the contract renewal process, oversee tracking of special client projects, and coordinate and facilitate performance reviews, issue triage, and communications with key clients and internal stakeholders.
• Maintain a high level of knowledge of the RCM industry and clients’ market environments, provide feedback and support to others, and establish a reputation as a trusted advisor.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement