Service Desk Team Leader
UnisysMandaluyong, Philippines
Posted October 17, 2025
Full Time
About the Company
Unisys is a global company that values diversity and inclusion.
Job Description
The Service Desk Team Leader role involves troubleshooting and resolving complex issues, identifying root causes, and communicating solutions to users. The ideal candidate has a diploma or GED, 3-4 years of experience, and ITIL certification.
Requirements
- Troubleshoots and resolves complex issues
- Identifies root causes of problems
- Communicates problem, resolution and root cause information
- Supports L1 and L2 support agents
Benefits
- Equal opportunity employer
- Accommodation for people with disabilities