Support Specialist

Unit is a market leader in embedded finance, offering ready-to-launch financial services. We're hiring a Support Specialist to join our growing team and own client-facing responsibilities, focusing on delivering excellent service while improving our product.

Requirements

• Triaging, responding to, escalating, and managing complex customer inquiries
• Coordinating with cross-functional teams to resolve challenging customer issues
• Identifying opportunities for product improvements, escalating them to Unit’s Product team, and tracking them to completion
• Leading training programs and creating content for internal and external audiences

Benefits

• Not specified