Customer Support Manager

Join Rogo, a fast-growing startup building AI for finance professionals, as the first Customer Support Manager. You'll balance day-to-day ticket management with process refinement, ensuring timely, high-quality support to our demanding user base.

Requirements

• 3+ years of experience in customer support or user operations within a B2B SaaS or technology environment
• 1+ years of experience in a team lead or mentorship role within a fast-paced, high-volume support team
• Proven ability to drive team performance through hands-on coaching, clear communication, and leading by example
• Exceptional organizational and prioritization skills; thrives on creating structure and clarity
• Demonstrated experience improving support processes for greater efficiency and quality
• Analytical mindset with experience using data to inform operational decisions
• A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence

Benefits

• Exceptional traction: strong PMF with the world's largest investment banks, hedge funds, and private equity firms
• World-class team: we take talent density seriously. We like working with incredibly smart, driven people
• Velocity: we work fast, which means you learn a lot and constantly take on more
• Frontier technology: we're developing cutting-edge AI systems, pushing the boundaries of reinforcement learning and published research, redefining what's possible, and inventing the future
• Cutting Edge Product: Our platform is state-of-the-art and crazily powerful. We're creating tools that make people smarter, reinventing finance works