Commercial Auto Claims Leader

United Automobile Insurance Company seeks a Commercial Auto Claims Leader to lead the launch and scaling of a new commercial auto insurance product, overseeing Bodily Injury and Property Damage claims while ensuring operational excellence, regulatory compliance, and best-in-class customer experience.

Requirements

• Build, lead, and develop a high-performing team of BI and PD adjusters from the ground up.
• Establish and implement claims handling processes, workflows, and best practices for a new commercial auto product.
• Oversee adjusters handling BI and PD claims for commercial and fleet-based risks.
• Review claim files for quality, coverage accuracy, liability determinations, and reserving.
• Provide technical guidance on complex liability, coverage, and damage evaluations.
• Monitor workloads, productivity, and claim cycle times; implement strategies to improve efficiency.
• Assist in escalated claim resolution and settlement strategy, including high-exposure losses.
• Partner with underwriting, legal, and product teams to provide feedback on policy language, coverage gaps, and claims trends.
• Contribute subject matter expertise to support the development and refinement of commercial auto policy forms.
• Conduct coaching, training, and performance management to build team capability and bench strength.
• Ensure compliance with all regulatory requirements and internal audit standards.

Benefits

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Short Term and Long-Term Disability