Infusion Coordinator (66489)

Responsible for financially securing patient accounts for all infusions, including verifying benefits, managing referrals, and notifying patients of appointments and balance due.

Requirements

• Monitors schedule, verifies benefits, and manages referrals/authorizations prior to day of appointment for all Infusion Services patients
• Calculates and notifies patients of payments and outstanding balances due
• Works with self-pay patients and patients with large outstanding balances to set up payment plans
• Confirms appointments with patients
• Collects and records accurate patient and insurance information according to the United Digestive, LLC Documentation Requirements
• Accurately provides or counsels patients and/or relatives with pertinent information regarding payment for medical treatment or procedures
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other UD staff promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Imaging/Infusion Manager
• Participates in marketing activities as directed by the Imaging/Infusion Manager
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Imaging/Infusion Manager
• Account/billing follow-up for all Infusion Services patients
• Assisting patients with financial aid programs such as RemiStart, Access One, etc
• Assist with enrollment and maintenance of patients in the Touch Program for Tysabri
• Any other duties and/or special projects as assigned