Call Center Agent
United Health CentersFresno, California, United States
Posted December 16, 2025
42000 - 42000 USD
Full Time
About the Company
University Hospitals is a leading healthcare provider in northern Ohio, offering comprehensive medical services across various specialties including cancer care, heart and vascular health, neurology, obstetrics, pediatrics, and surgery. With an integrated network of 23 hospitals, over 50 health centers, and more than 200 physician offices, UH Cleveland Medical Center stands out as a top academic medical center affiliated with prestigious institutions. The company is renowned for its clinical excellence, research programs, and commitment to patient care, making it a cornerstone of the region's healthcare system.
Job Description
We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA. The Call Center Agent (CCA) is responsible for providing excellent customer service and courtesy with every UHC patient interaction.
Requirements
- Provide exceptional customer service to patients
- Answer incoming calls on a multi-line phone system
- Schedule appointments per established guidelines and educate patients on all UHC services
- Register patients for appointments; obtaining updated insurance and demographic information
- Notify patients of any co-pays that are due at the appointment
- Route calls to appropriate department or health center
Benefits
- Medical, Dental, and Vision insurance with low premium cost
- Paid time off and paid holidays
- 401k plan with matching contribution
- Educational Assistance
- Employee discounts