Representative, Bilingual Customer Care

Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers.

Requirements

• Maintain status to accept telephone and electronic constituent orders and requests
• Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives
• Input customer requests into database
• Research and review billing, product, or shipping questions
• Follow-up with constituent, as necessary in both English and language designated at hire date
• Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures
• Accept and direct inbound calls to the appropriate department or service
• Regular Attendance
• Able to be empathetic and nonjudgmental when addressing sensitive and complex issues related to crisis situations
• Adhere to all company policies and procedures including all safety guidelines
• Utilize electronic time management system to input time and attendance

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Holiday pay
• Life insurance
• Disability insurance