The IT Operations Specialist role is crucial for keeping the company's technological infrastructure running smoothly, providing technical support, and delivering excellent customer service to internal clients.
Requirements
- Strong problem-solving skills with technical issues and ability to learn new technologies
- Hands-on experience with storage management
- Familiarity with ITIL practices (certification is a plus)
- Ability to work with and manage IT ticketing systems
- Proficiency in both oral and written communication (English & French)
- Experience supporting meeting rooms and Zoom conference rooms
- Advanced knowledge of ticketing systems and workflows
- Additional IT certifications (e.g., Microsoft, Apple, Cisco)