Customer Service Administrator

We are seeking an experienced Customer Service Administrator to join a small, friendly team in Colchester. As customer service administrator, you will be the first point of contact for the company, maintaining their reputation for outstanding customer service.

Requirements

• Answer all inbound calls promptly, and direct where needed.
• Provide basic technical support in parts identification.
• Process orders, ensuring accurate information is entered into the ERP system in a timely manner.
• Support the sales team with generation of quotes for customers.
• Deal with customer returns accurately, arranging collections when applicable.
• Complete NPS calls with customers.
• Attend Sales Huddles and Company Staff Meetings.

Benefits

• Profit related bonus scheme
• Free snacks and hot drinks
• Monthly staff meetings with free lunch
• 22 days of paid holiday plus bank holidays increasing to 25 days with service