User Support Specialist II (Network Services)

The User Support Specialist II (Network Services) is responsible for maintaining and supporting the University Hospital LAN/WAN environment, providing network infrastructure support, incident management, and problem resolution.

Requirements

• Follows directives, policies, and strategic guidance set by senior leadership and IST Infrastructure Management.
• Works independently and collaboratively within a team environment.
• Troubleshoots and resolves network infrastructure issues in both data center and client-side environments, following hospital policies and standard operating procedures (SOPs)
• Maintains accurate documentation of network configurations, changes, and issues using manual and automated tools.
• Adheres to ITIL framework best practices for tracking, detailing, and resolving network support issues.
• Ensures compliance with HIPAA and PHI regulations when configuring and managing networks.
• Understands and adheres to University Hospital's compliance standards as they appear in University Hospital's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Keeps abreast of all pertinent federal, state and University Hospital regulations, laws, and policies as they presently exist and as they change or are modified.

Benefits

• Vacation Time
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development