We are UMG, the Universal Music Group. We are the world’s leading music company. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Requirements
- Manage the day-to-day operations for up to 50+ UMG artist and label e-commerce shops
- Execute and oversee the setup and launch of new artist/label stores and products
- Update and maintain product info including titles, descriptions, images, etc. within the backend of the e-commerce platform as needed
- Ensure the store frontend merchandising, taxonomy, and functionality are optimized for customer experience
- Deliver the timely and successful distribution of digital music for artists and labels
- Monitor inventory levels and coordinate product restocks as needed
- Work cross functionally with various internal teams including marketing, tech, and creative services to successfully execute key campaign moments on storefronts
- Work cross functionally with logistics, order management, and fulfillment teams to ensure timely product delivery and order fulfillment
- Uphold positive working relationships with labels, partners, and third-party vendors
- Collaborate with the customer service team to actively communicate relevant store information in addition to any unexpected issues (i.e. quality, delays, etc.) to ensure they are properly equipped to handle in-bound requests and provide an excellent customer experience
- Analyze weekly inventory and sales reports and provide to clients as needed
- Use inventory and sales reports to make recommendations for frontend updates to drive revenue and increase KPIs including conversion and sessions
- Monitor, validate, and submit weekly chart reporting data for album scans
- Assist in investigation and resolution of order fulfillment issues
- Troubleshoot and effectively problem solve backend and frontend issues as they arise
Benefits
- Comprehensive medical, dental, and vision coverage
- 100% coverage for out-patient in-network mental health services
- Fertility coverage for eligible medical plan participants
- Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
- Student Loan Repayment Assistance and Tuition Reimbursement
- 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
- Flexible Paid Time Off (PTO) for exempt employees
- 3-weeks PTO for non-exempt employees
- 2-weeks paid Winter Break
- 10 Company Holidays (including Juneteenth and Wellbeing Day)
- Summer Fridays (between Memorial Day and Labor Day)
- Generous paid parental leave for every type of parent
