Admissions Advisor

The Admissions Advisor will use strong critical thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. The successful candidate should be confident, enthusiastic and provide exceptional service to every student and team member during every interaction.

Requirements

• Guide prospective students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns
• Accurately document, maintain, and track all student interactions, information, and progression through the CRM system
• Drive new student recruitment and first term success through problem solving in a way that leaves the new student feeling as if they have a strong advocate for their success
• Meet speed to response goals and demonstrate high quality customer service throughout all student and staff interactions
• Maintain departmental Service Level Agreements in line with management expectation
• Possess thorough understanding of UMGC product knowledge, policies, procedures, systems to effectively and accurately guide prospective students from inquiry through enrollment in their first term

Benefits

• Generous Paid Time Off
• Comprehensive Health Coverage
• Insurance Options
• Retirement Stipend
• Supplemental Retirement Plans
• Tuition Remission