IT Technical Support - Coordinator 1

Provide statewide onsite installation, configuration, repair, maintenance and support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media. Train and assist end users on technical issues as a form of preventative maintenance.

Requirements

• Bachelor’s Degree or Associate’s degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
• Advanced degree.
• Minimum one year of professional experience with OTS information systems or programs utilized by the department.
• Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
• Professional experience with Windows based operating systems including installation, system administration or troubleshooting.
• Professional experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches or servers.
• Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
• Professional customer service experience.