Customer Service Representative, Housing Customer Service Center

We are seeking a Customer Services Representative to join our rapidly growing team. The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University’s high standards for excellence.

Requirements

• Provide customer service to students, faculty, staff and external customers
• Meet customer needs, offers options, resolves problems and follows up with customers
• Maintain friendly, helpful demeanor
• Provide information regarding policies and procedures, terms and programs relating to service area
• Identify and prioritize problems and issues related to service area
• Perform research, offers solutions, options and strategies
• Use information systems to input data, maintain databases, perform research for projects or issues, generates reports, etc.
• Study and maintain currency with all applicable policies and procedures, contracts and related legal issues
• Represent department to students, parents, faculty, administrators, staff and other outside customers
• Train schedules, assigns and prioritizes workloads
• Ensure timely completion of department's work

Benefits

• Competitive hourly rate of $18.86-$20.00
• Benefits package including health insurance, retirement plan, and paid time off
• Opportunities for professional growth and development
• Work-life balance and employee well-being support