Customer Service Representative

Our client, a leading healthcare services provider, is looking for a compassionate and motivated Customer Service Representative to improve the well-being of health plan members by connecting them with essential healthcare services.

Requirements

• Conduct outbound calls to health plan members to schedule in-home health screenings
• Provide clear and comprehensive information about the screening process
• Update and verify member details in the system, ensuring accuracy and confidentiality
• Maintain thorough records of all member interactions
• Work closely with team members and other departments to ensure a smooth scheduling process
• Follow up with members to confirm appointments and address any outstanding issues
• Handle sensitive information with the utmost professionalism and adhere to all company protocols and industry regulations